2jili Privacy Policy

1Who We Are

2jili ("we," "us," or "our") operates the online gaming platform accessible at 2jili.club. We are the data controller responsible for the personal information collected through our platform. As a platform serving Filipino players, 2jili is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

Our platform offers online casino games, live dealer tables, sports betting, bingo, and slot games to eligible players aged 21 and above in the Philippines. In the course of providing these services, we necessarily collect and process certain personal data, which is governed by this Privacy Policy.

2Data We Collect

We collect the following categories of personal data from our players and platform users:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (e.g., self-exclusion requests).

3How We Collect Data

2jili collects personal data through the following means:

• Direct interactions — When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you directly provide us with personal data.
• Automated technologies — As you navigate and interact with our platform, we automatically collect technical and gaming data through cookies, server logs, and similar tracking technologies.
• Payment processors — When you transact via GCash, Maya, or bank transfer, our payment processing partners share transaction confirmation data with us to reconcile your account.
• Identity verification providers — We use third-party KYC (Know Your Customer) service providers to verify the authenticity of identity documents you submit during account verification.
• Publicly available sources — In limited circumstances, we may verify information against publicly available government databases or credit reference agencies as permitted by Philippine law.

4How We Use Your Data

2jili uses your personal data for the following purposes:

• Account management — To create, maintain, and secure your 2jili account, including authentication and password recovery.
• Service delivery — To provide you with access to games, process your deposits and withdrawals, and deliver the full range of 2jili platform features.
• Identity verification and KYC compliance — To verify your age (21+), identity, and source of funds as required by applicable Philippine gaming and anti-money laundering regulations.
• Fraud prevention and security — To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Responsible gaming — To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer support — To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing and promotions — To send you relevant promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.
• Legal and regulatory compliance — To comply with our obligations under Philippine law, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Platform improvement — To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 2jili platform.

5Legal Basis for Processing

Under the Data Privacy Act of 2012, 2jili processes your personal data on the following legal bases:

• Contractual necessity — Processing is necessary to perform our contract with you (i.e., to provide the 2jili gaming service you have registered for).
• Legal obligation — Processing is required to comply with applicable Philippine laws, including gaming regulations, AML obligations, and tax reporting requirements.
• Legitimate interests — Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent — For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6Data Sharing and Disclosure

2jili does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors — GCash, Maya, and banking partners require certain data to process your financial transactions securely.
• KYC and identity verification providers — Third-party services that assist us in verifying your identity and age in compliance with regulatory requirements.
• Game software providers — Our game content partners may receive anonymized or pseudonymized gaming data for technical and audit purposes.
• Regulatory authorities — PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government bodies as required by law.
• Law enforcement — Where we are legally compelled to disclose data in response to a valid court order, subpoena, or law enforcement request.
• Professional advisors — Legal counsel, auditors, and accountants who are bound by professional confidentiality obligations.

All third-party service providers who process data on our behalf are contractually required to handle your data securely and in accordance with applicable data protection laws. They may not use your data for their own purposes beyond what is necessary to provide services to 2jili.

7Cookies and Tracking Technologies

2jili uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies — Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics cookies — Help us understand how players use the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized where possible.
• Marketing cookies — Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 2jili platform. For a full list of cookies we use and instructions on how to manage them, please refer to our cookie settings panel accessible from the platform footer.

8Data Retention

2jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data — Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Financial transaction records — Retained for a minimum of five (5) years from the date of each transaction in compliance with AMLC reporting requirements.
• Gaming history — Retained for three (3) years from the date of each gaming session for audit and dispute resolution purposes.
• Support communications — Retained for two (2) years from the date of the last interaction.
• Marketing consent records — Retained until you withdraw consent, plus one (1) year thereafter as evidence of your prior consent.
• Technical and log data — Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

When data is no longer required, it is securely deleted or anonymized in accordance with our internal data disposal procedures.

9Data Security

2jili implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Multi-factor authentication options for player accounts
• Regular security audits and penetration testing of our platform infrastructure
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data protection obligations and security best practices
• Incident response procedures to detect, report, and address data breaches promptly

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 2jili will notify the National Privacy Commission and affected players in accordance with the timelines prescribed under the Data Privacy Act of 2012 and NPC Circular 16-03.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 2jili:

• Right to be informed — You have the right to know what personal data we collect, how we use it, and with whom we share it. This Privacy Policy fulfills that obligation.
• Right of access — You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability — You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via live chat or at the email address provided in Section 14. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

Please note that certain rights may be limited where processing is required for compliance with legal obligations, the performance of a contract, or the protection of vital interests.

11Children's Privacy

The 2jili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately via live chat or at the contact details in Section 14.

Gambling is addictive. Know when to stop. Must be 21+ to play.

12Third-Party Links

The 2jili platform may contain references to third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. 2jili is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 2jili platform, particularly your chosen payment provider (e.g., GCash or Maya).

13Changes to This Privacy Policy

2jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via the mobile number or email address on file, or by displaying a prominent notice on the platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the 2jili platform after the effective date constitutes your acknowledgment of the revised policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 2jili handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the 2jili platform — the fastest way to reach us
• Email: [email protected]

For complaints that cannot be resolved directly with 2jili, you may contact the National Privacy Commission of the Philippines. We are committed to working with you and the NPC to resolve any data protection concerns fairly and promptly.